⌖ Recommended
First production setups
Starter
€ 149/ month
1,500 turns included
€ 0.12 per additional turn (LLM incl.)
For teams with one clear use case and modest volume.
Fit · 100%
Pricing
Pricing that matches the operating reality , not the seat count.
Concrete plans with the LLM cost included — no hidden token bills. Shape your setup, we'll show you the right plan.
Shape your setup
Every dial shifts the recommendation.
Volume per month
Channels
Agents
Setup depth
Monthly plans
Three plans. LLM cost included.
A base fee, an included turn allowance, and a clear price per additional turn — LLM cost already in. We route internally to the cheapest model that solves the task.
Production rollouts
Growth
€ 399/ month
6,000 turns included
€ 0.09 per additional turn (LLM incl.)
For production rollouts with steady traffic and multiple use cases — voice widget included.
Fit · 50%
Full platform
Business
€ 899/ month
18,000 turns included
€ 0.06 per additional turn (LLM incl.)
For high volumes and complex setups with multi-agent graphs and voice widget.
Fit · 15%
What is a turn?
A turn is one complete user question and the agent's response. The turn price already includes the LLM cost — you pay one price per turn, no separate token bill. Internally we route to the cheapest model that solves the task (smaller models for simple answers, larger ones only where needed).
One-time setup
Self-serve — or let us set it up for you.
The platform is fully self-serve — you can configure everything yourself. If you'd rather go live faster, book one of our setup packages: we build the knowledge bases, model the personas, and wire the integrations for you.
Starter Setup
€ 3,500
Web chat widget, 1 knowledge base (up to ~500 URLs), standard persona, 1 webhook tool, custom branding.
⌖ ~ 3 person-days
Standard Setup
€ 9,500
Web chat and voice widget, 2–3 knowledge bases, custom persona, 2–4 webhook tools, single sign-on.
⌖ ~ 7–8 person-days
Premium Setup
€ 18,000 – 35,000
Multi-agent graphs, structured knowledge bases with bespoke modelling, complex integrations, Azure OpenAI EU, voice and telephony, guardrails hardening.
⌖ 15–25 person-days depending on integration depth
Alternative billing
Token passthrough for variable workloads.
When usage swings hard — lots of document uploads, image processing, long RAG contexts, or deliberately more expensive models (Opus, reasoning) — a flat per-turn price stops being a fair deal. With token passthrough you pay a base fee plus your included LLM budget; usage above is billed at the actual token cost plus a moderate markup.
When this fits
- You enable document upload (contracts, reports, long PDFs)
- You enable photo/image upload (vision models are 10–30× more expensive than plain text replies)
- Very long RAG contexts even without upload
- More expensive models as default (Opus, reasoning)
Plan
Base fee / month
Incl. LLM budget
Markup beyond
Starter PT
€ 149
€ 25
+ 25 %
Growth PT
€ 399
€ 120
+ 20 %
Business PT
€ 899
€ 450
+ 15 %
Base fee identical to the standard plan. On your invoice you see two clearly separated lines: platform base fee and actual token cost with markup.
Optional add-on
Azure OpenAI EU+ € 149 / month+ € 0.02 / turn
Azure OpenAI with EU data residency and a full data processing agreement (DPA). For regulated industries or data-sovereignty requirements.
Plans compared
Main differentiator: volume. One feature step: voice widget from Growth onward.
Starter
Growth
Business
Included turns / month
1,500
6,000
18,000
Per additional turn (LLM incl.)
€ 0.12
€ 0.09
€ 0.06
Web chat widget
✓
✓
✓
Voice widget (realtime / WebRTC)
—
✓
✓
Knowledge bases, tools, personas
few
several
many
Multi-agent graphs
✓
✓
✓
Token passthrough optional
✓
✓
✓
Telephony (SIP, FreeSWITCH)
Add-on
Add-on
Add-on
Azure OpenAI EU
Add-on
Add-on
Add-on
⌖ More than one tenant?
Want to run ChatFlow as your own platform?
If you'd like to operate ChatFlow as a multi-tenant platform for subsidiaries, business units, or end customers — or as an agency reselling under your own brand — take a look at our partner programs: enterprise license and white-label partner with revenue share.
Frequently asked
What is a turn?
A turn is one complete user question and the agent's response. The turn price already includes the LLM cost — no separate token bill.
What happens if we exceed the included turn allowance?
Each additional turn is billed at the per-turn price shown in your plan (€ 0.12 / 0.09 / 0.06). No surprises, no throttling — the plan just keeps running.
Tiered or token passthrough — which fits us?
Tiered is right for predominantly text conversations with predictable load. Token passthrough makes sense as soon as you offer document or image uploads, or deliberately default to more expensive models — at that point a flat fee can no longer absorb the variance.
Do you offer per-resolution or per-minute pricing?
Yes, on request. From roughly 5,000 conversations per month, or for pure voice/telephony use cases, we can switch you to usage-based pricing (per resolution, per minute, or per outcome) tailored to your scenario. Just bring it up in the intro call.
What does Azure OpenAI EU cost on top?
+ € 149 / month base fee and + € 0.02 per turn surcharge. You get EU data residency and a full data processing agreement.
How are voice and telephony priced?
The voice widget (realtime/WebRTC) is included from the Growth plan onward and can be activated directly. Telephony over SIP (FreeSWITCH, Twilio, Vonage) is a separate add-on on every plan, because it requires provider integration and trunk configuration. Conversation minutes are billed by usage.
Can we start small?
Yes. Starter is built for that — one use case, one channel, live fast, then grow. Plan changes are possible anytime, prorated to the month.
Self-hosting or running our own platform — where do we find that?
Self-hosting and multi-tenant operation aren't part of the plans above — they're covered by our enterprise license or white-label partner program. Details on the partner programs page.
⌖ Discuss pricing
Twenty minutes is enough to scope a credible first offer.
All prices net of statutory VAT.